FREQUENTLY ASKED QUESTIONS

ORDER

What forms of payment do you accept?

• On the website, we accept payment by Visa, Mastercard.

• The showroom accepts cash payment.

I changed my mind and want to cancel the order. How to do it?

• You can cancel an order at any time up to the time of shipment. You can cancel your order by contacting our manager at +38(093)003-5-003 (whatsapp/viber/sms/calls).

I found an item I would like to buy, but my size is not listed.

• All available sizes are displayed accordingly in real time. If your size is not available, then unfortunately it is not available at the moment.

• You can make a special order with our manager at +38(093)003-5-003 (whatsapp/viber/sms/calls).

  
  

DELIVERY

How is the shipping cost determined?

• In the checkout window, the system automatically calculates the shipping cost depending on your country and region. For each country, the shipping cost is different.

How long to wait for your order?

• Standard delivery in Ukraine takes 2-3 days. To other countries – 10-15 working days. We guarantee the safety and accuracy of deliveries.

RETURN

What do I need to do to exchange an item?

• To exchange goods, please contact us at +38(093)003-5-003 (whatsapp/viber/sms/calls) or write an email to info@buymagnetic.com. Our representatives will help you to check the availability of the required size for the exchange, as well as book it for you.